Welcome to Mrgashopping Australia, where customer satisfaction is our top priority. We understand that sometimes things may not go as expected, and we’re here to make the return and refund process as smooth and hassle-free as possible. Please take a moment to review our comprehensive Return and Refund Policy below.

1. Eligibility for Returns

You may return an item purchased from megashopping.com.au within 30days from the date of delivery. To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unworn, and in the same condition as you received it.
• It must be in its original packaging with all tags and labels intact.
• Any included accessories or free gifts must also be returned.
• Personalized or customized items cannot be returned unless they are defective or damaged upon receipt.

2. Initiate a Return

To initiate a return, please follow these steps:

Contact our Customer Support Team: Reach out to our dedicated customer support team via email, phone, or live chat to request a return authorization. Please provide your order number and details of the item you wish to return.

Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on how to return the item.

Package the Item: Carefully package the item in its original packaging, ensuring it is securely sealed to prevent any damage during transit.

Ship the Item: You are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance to guarantee the safe arrival of your return.

3. Inspection and Refund Process

Upon receiving your returned item, our team will inspect it to ensure it meets our return eligibility criteria. If the item is deemed eligible for a refund, we will initiate the refund process using the original payment method. Please note the following:

• Refunds will be processed within 7 business days of receiving the returned item.
• The refund amount will exclude any original shipping charges, unless the return is due to an error on our part or the item is defective.
• Depending on your financial institution, it may take additional time for the refund to reflect in your account.

4. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or style, we recommend initiating a return for the original item and placing a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt. We will provide instructions on how to return the item for a replacement or refund, as per your preference.

6. Cancellations

If you need to cancel an order, please notify us as soon as possible. If your order has not yet been processed for shipping, we will cancel it and issue a full refund. However, if the order has already been shipped, you will need to follow our standard return process upon receiving the item.

7. Policy Updates

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically for any updates.

8. Contact Us

If you have any questions or concerns regarding our Return and Refund Policy, or if you need assistance with a return, please don’t hesitate to contact our Customer Support Team:

• Email: sales@megashopping.com.au
• Live Chat 

Thank you for choosing megashopping.com.au. We appreciate your business and strive to provide you with an exceptional shopping experience.